We offer a one- year warranty on our jewelry in accordance to the jewel’s maintenance instructions.

We do our best to deliver your JOULOU in the best quality possible, as well as we have a team that monitors the quality of every jewel prior to its shipping.

Nevertheless, we take into consideration the possibility that a jewel may be sent to you with a manufacturing defect.

In case of receiving a defective product, it is crucial to let us know immediately through a written message, preferably with an attached photo of the product. We will then confirm that there is in fact a defect in the product, and will ask you to send back the item through mail to our address: 

JOULOU-JEWELRY FULFILLMENT CENTER 208 PATERSON PLANK ROAD UNION CITY, NJ 07087 , with your bill and contact information.

As soon as we receive your jewel we will check the defect and will contact you to coordinate a new shipping or for refund.

The warranty does not cover cases of damage caused by abnormal usage and natural wear.

The warranty includes repairing and re-coating.

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